If you've saved your details with ShopPay for quicker checkout across other Shopify-hosted websites, that information is up to you to manage. Be careful of autofill and make sure you're using the desired shipping address.

How do I change my address? 

The online shop does not manage your subscription or subscription address, so if you're moving and need to change your address, please fill in this form (click button below) to update your address. Creating an account with the online shop will store your email and address for future purchases, but does not reflect your subscription information nor update your subscriber address. Changing your address in our online store DOES NOT update your subscription address.

Please note that mailing information is finalized a month prior to a new issue coming out in April, July and October. Mailing data for the January issue is finalized November 15. 

What about mail forwarding? 

You must set up mail forwarding with your local post office—make sure you have a service level that will forward magazines as well. This service does not update your information with us! It is a subscriber's responsibility to keep their information accurate and current!

When will I get my issue?

Subscriptions are sent by publications or media mail which is not a traceable method. North American subscribers can expect their issue to arrive within the first few weeks of the issue's release month. Overseas can take longer. Subscribers may experience local delays in receiving their issues due to the pandemic and climate-related events. I share the latest available info via my weekly newsletter.

#59 Oct/Nov/Dec 2023

#60 Jan/Feb/March 2024

#61 April/May/June 2024

#62 July/Aug/Sept 2024

#63 Oct/Nov/Dec 2024

#64 Jan/Feb/March 2025

#65 April/May/June 2025

#66 July/Aug/Sept 2025

#67 Oct/Nov/Dec 2025

#68 Jan/Feb/March 2026

etc.

How will I know when it’s time to renew? 

Can I purchase more than one subscription at a time? 

We can only handle one shipping address per order so each subscription, gift subscription or renewal needs to be completed as a separate transaction. When purchasing for someone else, put the recipient's address is the shipping fields and your email and details in the billing fields. Scroll down for more info on Gift Subscriptions.

Can I cancel my subscription? 

How can I be featured in the magazine? 

UPPERCASE readers are a talented bunch. We post numerous calls for participation throughout the year. Be sure to follow sign up for our email newsletters. Open calls for submissions are posted here. 

How do I purchase a subscription for someone else?

If you are purchasing multiple Subscriptions each Subscription must be its own transaction. If you want to purchase a subscription or other items for yourself, please do that in a separate transaction.

To send your recipient a back issue or other item, you can place those items in the cart along with your Gift Subscription. Everything in the order will be sent to the recipient's address. 

Enter the recipient's name and address in the SHIPPING fields. The subscription cost and currency will adjust to the recipient's location.

Put your email address, name and billing address in the BILLING fields.

You will receive the emailed receipt of your order along with tracking if you ordered additional items. The recipient will be mailed the first issue in their subscription as specified by the issue number. 

Gift Subscription options are listed here.

How do I purchase a book or back issue for someone else as a gift?

Please put the recipient's name and address in the shipping fields, your email and address in the billing fields. 

Can I include a gift note?
How will my recipient know that something is on its way?

Where do you ship?

We can ship to Canada and the USA. We ship internationally to Europe, Australia, New Zealand and parts of Asia. International subscriptions to these regions can only be purchased through UPPERCASE.

Countries we can ship orders and subscriptions, subject to change: Australia, Austria, Belgium, Canada, Curaçao, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.

If you're in the UK or Europe, please purchase back issues and books from our UK distributor, Central Books. Consult the Stockists page to find a stockist near you. International subscriptions should be purchased through UPPERCASE—no other vendor is authorized to sell subscriptions.

What will shipping cost?

Shipping costs are calculated based on your location and the weight of the shipment. Orders are sent to our fulfillment centre in Toronto, Ontario, Canada. USA-destined orders are transported across the border and put into USPS. Overseas shipments are typically sent via DHL.

Shipping prices include packaging, picking and packing fees from the fulfillment warehouse plus postage. Subscription prices include postage costs.

How long will shipping take?

Carriers across the globe are experiencing delays with tracking updates and package handling/delivery times. Please be patient with the postal service; circumstances vary worldwide due to the ongoing pandemic. Local conditions affect delivery, too. 

If you've received a ship notice email with tracking, I do not have any information beyond what was provided at the time of your shipment. Please read all the details provided in the tracking link. Managing incoming shipments is the customer's responsibility.

Will I be charged customs if I'm subscribing outside of North America?

Customs charges are at the discretion of the recipient's country and the sole responsibility of the customer.

If you're subscribing after the most recent issue has already been processed by our printer (Nov 1 for Jan-Feb-March issue, March 1 for April-May-June issue, June 1 for July-Aug-Sept issue, Sept 1 for Oct-Nov-Dec issue), your first copy will be sent from a fulfillment warehouse as a parcel and subject to customs. This is the customer's responsibility to understand and manage the thresholds for import specific to your own country. Subsequent issues are sent publications mail and won't be charged customs. International orders to the UK, Europe, Australia are shipped from a USA-based warehouse.

Can I return an item?

How can I report a damaged shipment? 

Every effort is made to package our magazines and books in appropriate and eco-friendly protective materials. Some small dents may happen in the course of a magazine or book's journey to its reader. But occasionally a bigger mishap may happen along the way. We require a digital photo as documentation along with your full name and mailing address. Please note that most damage occurs in the final leg of the postal journey—please report to your postal service provider and leave a note in your mailbox if your magazine was bent. If applicable, we will send a replacement item or a refund, but in the interest of not being wasteful, we don't send replacements for very minor dents or creases or if the postal worker has bent an issue in defiance of the "do not bend" instructions clearly posted on the magazine.

How can I contact UPPERCASE?

If we haven't answered your questions above, please contact Janine for assistance. Include your full name, mailing address and any relevant information like an order confirmation number. Thank you.

shop@uppercasemagazine.com

What is your phone number?

Sorry, we (and by that, I really mean me, Janine—UPPERCASE is a one-woman operation) cannot take orders over the phone. I will answer promptly via email.

Do you have a physical store?

Our studio is not open to the public. Sorry, no local pickups in Calgary.

May I open a wholesale account?

If you would like to stock UPPERCASE books and magazine in your store, please contact Customer Service with your name, your shop's name and description, url and your store's full shipping address with phone number.